QFD Transforms performance by
Imagine for a moment, that you
are the General Manager of a manufacturing facility: You manage
all European assembly for your parent organisation, which is
a major multi-national. Every major project the business undertakes
in Europe, leaves through your doors. Most of your customers
are on penalty clauses. The industry is highly competitive. Your
delivery performance is less than 40%, and you're getting your
butt seriously kicked.
You have to improve performance!
But then a corporate directive demands that
you halve your inventory (which even at current levels is insufficient
to meet demand). What do you do?
Faced with precisely this situation, the
MD at Fisher Rosemount Systems Assembly Europe (SAE) realised
that his only real option lay in establishing far better control
over his key processes.
He used QFD to provide his team with a clear
understanding of the critical success factors for each process,
and he used a highly focused review meeting to ensure management
attention on those factors.
The monthly management review of the QFD
(see photo above) provided a fulcrum for identifying and addressing
all of the performance issues in each process. A Quadrant Chart
reporting approach ensured that those issues were addressed systematically
The result was a delivery performance of
better than 95%, and a bettering of the inventory target by over
To read the case study of this work, click
understand more about QFD, click here
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