Materials to support explanation

A range of materials to help present and explain the ideas presented in 'Managing by Design: Using QFD to Transform Management Performance' can be accessed, free of charge, from this page.
If you have software installed on your computer that is directly compatible with the browser you are using, you will find that the file will open within your browser (for instance the Acrobat files). If this is not the case you will find that you are presented with the option to save it directly to disc.
If the file opens within your browser, it is possible to save it to the hard-disk on your computer, by clicking the disk icon in the top left hand corner. Alternatively, by right clicking the links, you can select to 'Save Target As...' and download the file directly to your disc drive.

Presentation materials in MS PowerPoint™ format:

Basic Guidelines in Adobe Acrobat™ format:

Discussion exercises in MS PowerPoint™ format:

Copies of key diagrams from 'Managing by Design' in MS PowerPoint™ format.

Excerpts of the Text (in MS Word™ format)

Excerpts of the Novel (in MS Word™ format)

Excerpts of the Appendices (in MS Word™ format)

 

 

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Fast Perspectives:
(click below for an oversight)
Case studies of success: transforming organisational performance through QFD

Tesseract's approach to consultancy support
(overview)
Managing by Design -
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(purchase on line)
QFD: The mechanics explained

(click-through tutorial)
Excellence through systematic management: a brief overview of Tesseract's approach
(insight)
Testimonials on systematic management