Quadrant Charts - Illuminating
your reporting systems cut right to the heart of what is important?
Do they emphasise simply and succinctly what is being done about
issues in performance? Do they enable you at a glance to differentiate
between competent management and candidates for remedial attention?
Or do they obscure the real issues behind
rhetoric and relationships? De-emphasising areas of vulnerability?
Hiding a lack of objective analysis in a mass of opinion and
Quadrant charts provide a simple, single
page, method of ensuring your reporting systems focus directly
on what is important, and make explicit the quality of management
being applied. They are essentially a sheet of A4 (Quarto) paper
split into four quadrants.
quadrant chart demonstrates clearly in a format that is straightforward,
logical and easy to assimilate, what is being managed and what
is not - it reports the basics clearly and provides little scope
for hiding issues in a mass of rhetoric. And a quadrant chart
is quick and easy to produce - providing the area really is being
the top left-hand quadrant the chart displays the key performance
measures for the area (department, process, section...), the
target to be achieved, and the current level of performance.
the top right-hand quadrant, it graphs the performance measures
and trend against forecast performance and target for the year
to date, and thereby illustrates any issues in the pattern of
performance over time.
the bottom left-hand quadrant, it provides a summary of the analysis
that has been undertaken into any performance issues - whether
overall performance or adverse trends.
in the bottom right-hand quadrant, it summarises the actions
that have been planned to address the issues and bring the performance
back into control.
To learn more about quadrant charts, read
Chapter 24 of Managing
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